Protection of Personal Data

CLICK TO DOWNLOAD PERSONAL DATA ACCESS INFORMATION REQUEST FORM

We request your explicit consent regarding the following matters; processing and transferring of your personal data, which is detailed in the clarification / information text about the processing of personal data by Avcılar Hospital, Except for the cases where the contract is performed, clearly stipulated in the law, it is necessary for us to fulfill our legal obligation and it is processed and transferred to the extent necessary for the protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management and financing of health services;

Collection, processing and processing purposes of personal data

I was informed by reading the clarification/information text about the processing of personal data that you have obtained verbally, in writing, visually or electronically from the call center, internet, mobile applications, physical places and similar channels depending on the nature of the service provided, by reading it In order to provide me with high standards of service.

In this context, the main general and special personal data obtained, especially my personal health data, which are necessary for the execution of all medical diagnosis, examination, treatment and care services and obtained for this purpose, are listed below;

  • My name, surname, Turkish identity number, if I am not a Turkish citizen, my passport number or temporary Turkish identity number, my identity data such as place and date of birth, marital status, gender information, and a copy of the Turkish identity card or driver’s license I have submitted,
  • My contact data such as my address, telephone number, e-mail address,
  • My financial data such as my bank account number, IBAN number,
  • Health and sexual life data obtained during the execution of medical diagnosis, treatment and care services such as my laboratory and imaging results, test results, examination data, prescription information, which I have submitted in my file in order to be followed,
  • Answers and comments I share with the aim of evaluating your services,
  • My closed-circuit camera system video and audio recording taken during my visit to your hospitals,
  • Voice call recordings kept if I contact your call center,
  • My data on private health insurance and social security institution data for the purpose of financing and planning health services,
  • If I make use of the parking lot and valet service, my license plate data,
  • My navigation information, IP address, browser information and medical documents, surveys, form information and location data that I transmit with my own consent, obtained during the use of your website and mobile application.

I have been informed that my personal data listed above, and my personal data of special nature can be processed for the following purposes;

  • Protection of public health, preventive medicine, medical diagnosis, treatment, and care services,
  • Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
  • Fulfillment of legal and regulatory requirements,
  • Sharing the requested information with private insurance companies, within the scope of financing of my health services by the patient services, financial affairs, marketing departments, covering your examination, diagnosis and treatment expenses, eligibility inquiries.
  • To be informed about my appointment through your call center and digital channels,
  • Confirmation of my identity by patient services, healthcare professionals and call center departments,
  • Planning and managing the internal functioning of the institution by the hospital management,
  • Analysis by quality, patient experience and information systems departments to improve health services,
  • Providing training to your employees by the human resources and quality departments,
  • Monitoring and preventing abuse and unauthorized transactions by audit and information systems departments,
  • Carrying out risk management and quality improvement activities by quality, patient experience and information systems departments,
  • Invoicing for your services by patient services, financial affairs, marketing departments
  • Confirmation of my relationship with the institutions contracted with your hospital by the patient services, financial affairs, marketing departments,
  • To be able to answer all my questions and complaints regarding the health services provided/to be provided to me by the hospital management, patient experience, patient rights, call center departments,
  • Taking all necessary technical and administrative measures within the scope of data security of your hospital systems and applications by the hospital management and information systems departments,
  • Participation in campaigns and providing campaign information by marketing, media and communication, call center departments, designing and transmitting special content, tangible and intangible benefits in web and mobile channels,
  • Measuring, increasing and researching patient satisfaction by hospital management, patient rights, patient experience departments,
  • In order to carry out education and training activities by the educational institutions with which the institution is in cooperation,

I have been informed in detail that my “personal and sensitive data” mentioned above can be kept in physical and electronic archives within Avcılar Hospital and external service providers with great care and compliance with the provisions of the legislation.

Transfer of Personal Data

My personal data can be shared in accordance with the basic law of health services no. 3359, the decree law on the organization and duties of the ministry of health and its affiliates no. 663, private hospitals regulation, regulation of processing personal health data and protection of privacy, and regulations of the ministry of health, and similar legislation with;

  • With the ministry of health, sub-units and family medicine centers affiliated to the ministry,
  • Private insurance companies (health, pension, life insurance, etc.),
  • The social security institution,
  • The general directorate of security and other law enforcement agencies,
  • The general directorate of Civil Registry,
  • The Turkish Pharmacists Association,
  • Judicial authorities,
  • Laboratories, medical centers, ambulances, medical devices, and institutions that provide health services in the country or abroad that you cooperate with as Avcılar Hospital for medical diagnosis and treatment,
  • In case of being referred, with another health institution to which I was referred or to which I applied myself,
  • With the legal representatives I have authorized,
  • With the third parties you consult, including the lawyers, tax consultants and auditors you work with,
  • With regulatory and supervisory institutions and official authorities
  • In case my invoice will be issued to my employer, with my employer for this purpose,
  • The suppliers, support service providers, archive service providers and business partners whose services you benefit from or cooperate with as a company (I know that I can obtain information by applying to our hospital in writing for more detailed information).

The Method and Legal Grounds of Collecting Personal Data

I have been informed that, my personal data is being collected and processed, in all kinds of verbal, written, visual or electronic media, to be able to carry out all kinds of work within the legal framework, including the above-mentioned purposes and the field of activity of Avcılar Hospital, and in this context, Avcılar Hospital to fully and properly fulfill its contractual and legal obligations.

The legal grounds for the collection of my personal data are;

  • The legal grounds for the collection of my personal data are;
  • The Law on the Protection of Personal Data No. 6698;
  • Basic Law on Healthcare Services numbered 3359,
  • Decree Law No. 663 on the organization and duties of the Ministry of Health and its subsidiaries,
  • Private hospitals regulation,
  • Regulation on the processing of personal health data and protection of privacy,
  • Provisions of Ministry of Health regulations and other legislation.

In addition, I know that personal data related to health and sexual life can only be kept confidential for the purposes of protection of public health, preventive medicine, medical diagnosis, treatment, and care services, planning and management of health services and financing, and can be processed without my explicit consent by persons or authorized institutions and organizations under the obligation as stated in paragraph 3 of Article 6 of the Law.

Your rights regarding the protection of personal data are;

In accordance with the law and relevant legislation;

  • To learn whether personal data has been processed,
  • To demand information in case personal data has been processed,
  • Accessing and requesting my personal health data,
  • To learn the purpose of processing personal data and whether they are used accordingly,
  • To know the third parties in which my personal data is transferred in land or abroad,
  • To request correction of my personal data in case my data is incomplete or incorrectly processed,
  • To request deletion or destruction of my personal data,
  • To request that the procedures for correcting and/or deleting or destroying of my personal data are notified to third parties where my personal data is transferred in case my personal data is incomplete or improperly processed,
  • To make objection in the event of an occurrence of an unfavorable result in case my personal data is processed exclusively by means of automated systems,
  • I have been informed that I have the right to demand the compensation of the damage in case I suffer damage due to the unlawful processing of my personal data.

I know that I can communicate my requests under the law by filling out the “According to the Law on the Protection of Personal Data” Application Form on the website www.avcilarhospital.com.tr/en;

  • I can deliver to Universite Mah. Uran Cad. No:10 Avcılar-Istanbul address personally,
  • that I can send it through a notary,
  • I can send it to akabesaglik@hs05.kep.tr with secure electronic or mobile signature, through my registered e-mail address or my registered e-mail address in your system.

I hereby accept with my explicit consent that I have read and understood the clarification/information text about the processing of personal data prepared by Avcılar Hospital Inc.

I have been informed about the purposes of processing my personal data, the institution, organization, company and health professionals to which it is transferred, the methods of collection and legal reasons, my rights to protect my personal data, data security and my right to apply,

My personal and sensitive data be processed and transferred to the extent necessary in cases of fulfillment of contractual obligations, clearly stipulated in the law, is mandatory for Avcılar Hospital to fulfill its legal obligations, for the purposes of protecting public health, performing preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing storage, and Keeping, processing and transferring personal data in accordance with the issues specified in the clarification / information text about the processing.